1. Respect and Understanding

We are committed to creating a welcoming and judgment-free environment.

We aim to:

Treat every client with dignity and respect.

Respect different lifestyles, preferences and personal circumstances.

Listen carefully to individual needs and concerns.

Avoid criticism or judgment about the condition of a home.

Provide practical guidance with patience and understanding.

Maintain professional and appropriate boundaries.

We recognise that clutter and disorganisation can feel overwhelming, and we approach every project with sensitivity and care.

2. Privacy and Confidentiality

We understand that working inside a client's home may involve access to personal belongings, private spaces and sensitive information.

We are committed to:

Respecting the privacy of every household.

Handling personal information responsibly.

Maintaining discretion regarding client circumstances.

Not sharing private household information without appropriate permission.

Obtaining appropriate permission before using client photographs, videos or testimonials for promotional purposes.

We recognise that trust and confidentiality are essential to a positive working relationship.

3. Respect for Personal Belongings

Every client's belongings are personal and must be treated with care.

We will:

Respect the client's decisions about personal items.

Ask for approval before items are removed or disposed of.

Follow instructions about sentimental, valuable or restricted belongings.

Handle household items carefully.

Communicate any concerns about damaged or unsuitable items.

We will not intentionally discard, donate or remove personal belongings without the client's approval.

4. Professionalism and Communication

We aim to maintain clear, honest and respectful communication before, during and after every project.

This includes:

Explaining the agreed scope of work.

Communicating appointment arrangements.

Discussing additional work before proceeding.

Listening to client feedback.

Addressing concerns professionally.

Respecting agreed appointments and commitments.

We encourage clients to communicate openly so that the organising process meets their expectations.

5. Safety and Wellbeing

The safety and wellbeing of everyone involved in an organising project are important.

We aim to work in a safe and responsible manner.

Clients are encouraged to inform us about relevant hazards, access restrictions or other conditions that may affect the work.

We may pause or decline work where conditions present an unreasonable safety risk.

Any concerns will be discussed respectfully and, where possible, alternative arrangements will be considered.

6. Mutual Respect

We expect all professional interactions to remain respectful.

We do not tolerate:

Harassment or intimidation.

Threatening or abusive behaviour.

Discrimination or inappropriate conduct.

Deliberate damage to property.

Behaviour that compromises personal safety.

Unreasonable interference with the safe delivery of services.

Where serious conduct or safety concerns arise, we reserve the right to pause or discontinue a service, subject to applicable contractual and legal obligations.

7. Feedback and Concerns

We value client feedback and believe that open communication helps us continually improve.

If you have a concern about our service or conduct, we encourage you to contact us directly.

We will take reasonable steps to understand the issue and work towards an appropriate resolution.

8. Our Commitment

At Organising by Andrea, our purpose is about more than creating tidy spaces.

It is about helping people feel more comfortable, confident and supported in their own homes.

We are committed to delivering our services with professionalism, compassion, respect and care.

9. Contact Us

Organising by Andrea
Email: [Insert Business Email]
Phone: [Insert Business Phone Number]