1. Booking Confirmation

A booking is confirmed once the service details, appointment date, agreed pricing and applicable payment arrangements have been accepted.

For larger or multi-day organising projects, a booking deposit may be required to secure the appointment.

Any deposit requirements and cancellation conditions will be communicated before the booking is confirmed.

2. Rescheduling an Appointment

If you need to change your appointment, please contact us as soon as possible.

We kindly request at least 48 hours' notice for rescheduling.

We will make reasonable efforts to accommodate rescheduling requests, subject to availability.

If a change affects the agreed scope of work, appointment duration or pricing, the revised arrangements will be discussed before proceeding.

3. Client Cancellations

We kindly request at least 48 hours' notice if you need to cancel a confirmed appointment.

Our cancellation arrangements are:

48 hours or more before the appointment

No cancellation fee will ordinarily apply.

Less than 48 hours before the appointment

We may request reimbursement for reasonable, direct and unrecoverable costs or losses resulting from the cancellation.

Any amount charged will take into account:

Preparation or expenses already incurred.

Costs saved because the service was cancelled.

Whether the appointment could be rebooked.

The time and resources already committed to the project.

We will not automatically charge the full service amount simply because an appointment has been cancelled.

4. Deposits

For larger or multi-day home organisation projects, a booking deposit of 10% of the agreed project price may be required.

Standard single appointments will generally not require a deposit unless otherwise agreed.

Any deposit paid will be credited towards the final service invoice.

The deposit is intended to secure the agreed appointment and allow reasonable project preparation.

5. Deposit Refunds

If a client cancels at least 48 hours before the scheduled appointment, the deposit will generally be refunded in full.

Where a cancellation occurs with less than 48 hours' notice, reasonable, direct and unrecoverable costs may be deducted where permitted by law.

Any remaining refundable amount will be returned to the client.

Deposits will not automatically be forfeited.

6. Payments

Unless otherwise agreed, the remaining service balance is payable upon completion of the agreed work.

For larger projects, alternative payment arrangements may be agreed upon before the work begins.

Any additional services or work outside the original project scope will be discussed with the client before proceeding.

7. If Organising by Andrea Needs to Cancel

If we need to cancel or reschedule a confirmed appointment, we will notify the client as soon as reasonably possible.

Where possible, we will offer an alternative appointment.

If the client does not wish to reschedule, any advance payment for services not provided will be refunded, subject to applicable legal requirements.

8. Refunds and Service Concerns

We want every client to have a positive experience.

If you are dissatisfied with an aspect of our service, please contact us so we can understand your concerns and discuss an appropriate resolution.

Depending on the circumstances, a resolution may include:

Reviewing the completed work.

Providing reasonable corrective action.

Rescheduling an appointment.

Issuing a partial refund.

Issuing a full refund where appropriate or legally required.

Consumer rights under Australian Consumer Law remain unaffected by this policy.

9. How to Request a Cancellation or Refund

To request a cancellation, reschedule an appointment or discuss a refund, please contact:

Organising by Andrea
Email: [Insert Business Email]
Phone: [Insert Business Phone Number]

Please include your name, appointment date and a brief description of your request.

We will review your request and respond as soon as reasonably possible.